Appointments

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GP Appointments

 

There are 4  permanent GPs in the practice:

 

Dr Daniel Hughes

Dr Phil Morrison

Dr Ruth Smith

Dr Rachel Robinson

 

 

We are a training practice and these doctors will also be available for consultation.

There is reasonable access to doctors and nurses but this can vary at busy periods.

Our appointment system has changed

Telephone and face to face appointments may be booked by phoning reception. These can be booked up to 2 weeks in advance. Further appointments are released on the day. Phone lines close at 5pm

If you wish to speak to or see a GP you can make your request by telephone on 02842758292

If you have not received a response by 5pm please contact reception (you may have missed the call or the telephone number provided may have been unobtainable).

  • You can request to speak to a specific doctor however this may mean it takes longer for them to get back to you.

The Surgery will be closed on Wednesday afternoon, during which time only emergencies will be dealt with.

FAQ

What information will I need to give reception?

The receptionist will ask for a few words about the reason for your call to help the doctor prepare for the call. If you do not wish to give this information to reception it would still be helpful to give some idea to help the doctors triage the calls, for example you could say “it is a personal, routine matter” or “it is an urgent, mental health matter”.

What if I am at work?

Most employers should be happy to allow you to take a phone call from the doctor. If timing is an issue please advise reception if there is particular time you will be unable to take a call, for example if you will be driving between 8.30am and 9.30am.

Please always advise reception if there is a time when you will be unable to take a call. If the doctor is unable to reach you then you will be recorded a failed encounter and will have to make your request again through reception.

Practice Nurse

Appointments with the practice nurse and HCA may be arranged directly at reception or by telephone (02842758292) and are available morning and afternoon, Monday to Friday (except Tuesday afternoons). Booking online via EMIS Access is no longer available as there was a high rate of non-attendance for these appointments.

The practice nurse will also see patients as an emergency for minor injuries.